General Portal Information
We strongly encourage signing up for the patient portal. None of your personal information is shared with any third parties–the portal works just within our electronic medical record system and is more secure than regular email. The portal the most efficient and secure way to receive documents, receive direct communication from your physician, and book appointments for yourself and your dependents.
Every person who wants to create an account must use their own email address. The portal cannot make multiple accounts from one email address.
Once you create your account, you may not be linked to your chart right away as this needs to be done manually by the staff. You can send an email to sry.md@catalystkinetics.com to alert staff about the creation of your account so we can link you quicker.
Patients over the age of 14 that want to have their account managed by someone else with a portal account need to give verbal consent for us to be able to add them as a dependant. This applies to children, spouses, parents, etc. Verbal consent can be provided in person, over the phone or via a voicemail.
Patients do not add dependants to their own account, that is only able to be done by office staff. Please send an email to sry.md@catalystkinetics.com or ask the MOAs at the front desk to add your dependants to your account. Please keep in mind that we need consent from patients above the age of 14 before we add them to your portal.
How to set up Patient Portal Account (new user)
- Go to ckgmd.com website
- Hit “BOOK APPOINTMENT”
- This will take you to the send web page — Catalyst Kinetics Medical Booking Page
- If you never made a Patient Portal account before, hit the “sign up” icon
- If you have a Patient Portal account, hit “book an appointment” icon
- This will take you to the Patient Portal web page
- Enter your email address and password
- If you forget your password, please request a reset through the My Health Access web page
- We do not have the ability to reset your password. Nor do we have access to what your password is.
- We will receive a notification for a patient request, and within 24 hours, we will validate your request
Voila! Your Patient Portal account is active and you are now able to book appointments 24 hours a day, 7 days a week. Keep in mind that there are appointments reserved daily for same-day bookings so if you have an urgent concern that comes up overnight, try booking first thing in the morning.
You can use this PATIENT PORTAL USER GUIDE if you don’t know how to do something.
How to Book an Appointment
- Go to ckgmd.com website and hit “book appt”
- Log in to your account using your email and password. We can not help you with your password at all.