family practice
Our family physicians are specialists in primary care and provide comprehensive care. From well baby checks including immunization administration to ear syringing to early pre-natal care, all of our physicians are skilled diagnosticians and treatment specialists. We have an up to date sterilizer so we can provide procedures such as IUD insertions/removals; skin lesion removals; joint injections. Appropriate referrals to other specialists are initiated when your family physician has trialled all diagnostic and treatment modalities have been trialled within their scope of practice. Similarly, investigations including laboratory work and diagnostic imaging are ordered when it is clinically appropriate. If you wish to pursue private options, let us know, and we can make the appropriate referrals.
Under a public medical care system, each physician is monitored by the Ministry of Health in regards to the number of referrals done to specialists and how many tests are ordered. They are subject to audit if they are ordering more tests than the norm. Any test ordered by your physician, whether recommended by them or another clinician such as a naturopathic physician, is the responsibility of that physician so care will be taken to ensure that the test is appropriate.
Most of your visits are insured under MSP (medical services plan). Some care is not: such as any injuries or issues stemming from a motor vehicle collision which is paid for by ICBC or any work related injuries which is paid for by Worksafe. Multiple visits to family physicians in the same day are not covered by MSP either so if you have see another family physician earlier in the day, your subsequent visits are not MSP eligible (unless there is a significant change in your clinical status). Please identify if any portion of your appointment is ICBC or Worksafe related so that staff can collect the appropriate data. Billing MSP for ICBC or Worksafe related issues is not allowed. Also, legislation mandates that any employee who is injured on the job reports it to Worksafe so physicians are legally obligated to bill Worksafe for any associated work injuries. If the claim is denied by Worksafe, then your physician can bill MSP for the visit.
Uninsured Services
For any services that are not MSP/ICBC/Worksafe eligible such as 3rd party medicals, pre-operative exams for non-MSP covered procedures; driver’s medicals; forms; letters; no-shows; late appointment cancellations, etc, there are private fees. We follow the recommended fees as per the BC Family Doctors most recent uninsured services fee guide below.
If you are unable to pay the fee as a lump sum, we are happy to arrange installment payments. We take all forms of payment including debit, credit card, and cheques except for cash. Completed forms may not be released until payment is received.
Please ensure that you have completed the demographics portion of any forms, signed and dated it since failure to do so may lead to delays in receiving the completed forms.
Patients who have an active portal account receive a permanent 5% discount on all uninsured services.
| Service Requested | Fee |
| Forms | |
| Brief certificate/form, school/work time off, medical certificate for government employment insurance, SPARC-BC parking application, HandyDART & HandyCard application | $55.10 |
| Special Authority Form – billable only when requested by 3rd party insurer | $95.20 |
| Third party – short form (1 page; insurance, employer, etc.) | $188.00 |
| Third party – long form (2 and more pages; insurance, employer, etc.) | $246.10 |
| Income Tax Disability – short form | $187.90 |
| Income Tax Disability – long form | $246.00 |
| Long Term Care Registration / Administration | $192.00 |
| Employer’s Occupational Fitness Assessment form extra to examination | $222.00 |
| Reports/Letters | |
| Brief letter/note, including insurance note for physiotherapy/massage therapy | $55.10 |
| Medical advice by letter | $188.00 |
| Medical leave or off work letter | $213.00 |
| Third party – short letter (1 page; insurance, employer, etc.) | $213.00 |
| Third party – long letter (1-2 pages; insurance, employer, etc.) | $452.00 |
| Medical-legal letter | $452.00 |
| Medical-legal report | $1,348.00 |
| Medical-legal opinion | $2,254.00 |
| Examinations | |
| Physical fitness examination and form for school, camp, etc. | $93.10 |
| Industrial First Aid limited exam | $188.00 |
| Insurance and Industrial Examination, including CPP, pilots and air traffic controllers | $265.00 |
| Driver’s license examination – full exam (Yellow Stripe Form) | $258.00 |
| Driver’s Medical Examination Report (Blue Stripe Form) | $258.00 |
| Diabetic Driver Report – stand alone (no Driver’s Medical Examination Report) | $258.00 |
| Diabetic Driver Report in addition to Driver’s Medical Examination Report (combined fee) | $322.50 |
| Procedures & Immunizations | |
| Liquid nitrogen | $114.90 |
| Excision (no sutures) | $229.00 |
| Excision (with sutures) | $273.00 |
| Excision (with sutures) – facial | $334.00 |
| Immunizations for individuals 19 years or older, per injection | $113.65 |
| Immunizations for individuals less than 2 years of age | $123.45 |
| Immunizations for individuals 2-18 years of age | $113.65 |
| Other | |
| Transfer of records basic fee | $45.50 |
| Physician review of records for medical/legal purposes or transfer of records (per 15 mins) | $127.00 |
| Transfer of records – photocopying per page (first 10) | $2.30 |
| Transfer of records – photocopying per page (subsequent pages) | $0.30 |
| Missed appointment charge | $97.20 |
Fees reflect Doctors of BC rates effective April 1, 2026.
Urgent appointments
One of our core beliefs is ensuring timely access to your family physician which allows for comprehensive care and recognizing patterns of illnesses. Several appointment slots are reserved daily as “urgent” only. These are for unwell children, sudden pain—anything where you need to see your physician or a physician urgently THAT day.
We also offer “flex” appointments for urgent, quick issues such as bladder infections, prescription refills, test result review, etc. These appointments are via phone and the appointment time is variable since the physician will call you in between appointments.
Virtual care
Since Dr. Ali established this clinic in February 2017, virtual care has been an integral part of our patient care offerings. Whether via a phone call or webcam (via the secure portal), virtual care can save patients, the extra burden of travel time, childcare, missed school time.
For some virtual visits, photographs are needed to provide a reliable diagnosis. If you have a rash, please take several photos and email it to our staff (sry.md@catalystkinetics.com) so that it can be added to your chart, and your physician can review it during the appointment.
Some visits are not appropriate for virtual care including children with fevers; coughs; severe abdominal pain; chest pain; plugged ears; decreased vision; severe headache. Staff may reach out and ask you to come in person instead of doing the appointment virtually if it is not considered medically safe to provide the care virtually.
In case the webcam is not functioning, the phone number(s) on file will be used. Please ensure those phone numbers are up to date. If you would like us to use an alternate phone number for the appointment, simply add it to the reason for the appointment or inform staff.
Please be ready for the appointment fifteen minutes in advance of the scheduled appointment time in case the physician is running early and also be prepared for the appointment to occur later since some appointments may run long for medical necessity.
After hours care
As per the requirements from the College of Physicians and Surgeons of British Columbia, we are required to provide 24/7 care to our patients. Obviously, there are few issues that are emergent and require a 2am phone call to your family physician. If it is an emergency, please proceed to your nearest emergency room. For medical questions, please call 811 and if they advise an urgent discussion with your physician, please call the office during business hours or use the patient portal to make an urgent appointment.
To access the after-hours physician, call the regular number and follow the prompt for the urgent line. This is not meant for appointment changes or prescription issues. Patients who use the line inappropriately may be billed.
Immunizations
Our clinic has invested extra time and effort to stock childhood and some adult vaccinations. Please see our immunization tab for more details. This service is available only to family practice patients.